Refund and Returns Policy

Effective Date: AUGUST 07, 2026

At Container Supcon, we are committed to providing customers with accurately described shipping containers and a clear, transparent purchasing and delivery experience.

Because shipping containers are large, heavy-duty products that require specialized transportation, returns and refunds are subject to specific conditions.

By purchasing from Container Supcon, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

Customers may request a return within 30 calendar days of delivery.

To be eligible for consideration, the container must:

  • Remain unused
  • Remain unmodified
  • Be in substantially the same condition in which it was delivered
  • Not have been installed, altered, repaired, painted, or otherwise customized
  • Not have been loaded with cargo
  • Not have been relocated after delivery

Return requests submitted after the 30-day return period may not be accepted.

Important Container Return Notice

Because shipping containers require specialized transportation, a return cannot be handled like a standard parcel shipment.

Customers must contact Container Supcon and receive return authorization before arranging transportation or attempting to return a container.

Once a container has been delivered, placed, loaded, modified, or relocated, return eligibility may be affected.

Non-Returnable Products

The following products are generally non-returnable unless they arrive materially damaged, materially defective, or significantly different from what was ordered:

  • Customized or modified containers
  • Special-order containers
  • Containers altered according to customer specifications
  • Refrigerated containers that have been connected, commissioned, or placed into operation
  • Containers sold specifically as As-Is, Project Grade, or similar condition categories
  • Installed accessories or modifications
  • Used equipment that has been materially altered after delivery

Any applicable non-returnable condition will be disclosed before purchase where relevant.

Return Authorization

All returns require prior approval from Container Supcon.

To request a return, customers should:

  • Contact us within 30 calendar days of delivery
  • Provide the order number
  • Provide the delivery address and delivery date
  • Explain the reason for the return
  • Provide clear photographs of the container and its condition where requested

Customers must wait for written return authorization and instructions before arranging return transportation.

Unauthorized returns may not be accepted.

Return Transportation Costs

Container Supcon provides free standard delivery to eligible U.S. locations, but free outbound delivery does not automatically include free return transportation.

For approved customer-requested returns, the customer is generally responsible for:

  • Return freight costs
  • Transportation arrangements
  • Specialized hauling charges
  • Applicable loading or pickup equipment
  • Other reasonable costs associated with returning the container

Because containers require specialized transportation, return freight costs may be significant.

If the return is approved because Container Supcon delivered the wrong product or because of a confirmed issue attributable to us, applicable return transportation arrangements will be reviewed separately.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 15% of the product purchase price.

A restocking fee may help cover reasonable costs associated with:

  • Product inspection
  • Inventory processing
  • Administrative handling
  • Preparing the container for resale

Any applicable deduction will be communicated as part of the return review.

Condition of Returned Products

Returned containers will be inspected before a refund is finalized.

Additional deductions or denial of the return may apply if the container has:

  • New damage
  • Unauthorized modifications
  • Missing components
  • Excessive wear
  • Structural changes
  • Paint, welding, cutting, or other alterations
  • Been used or loaded after delivery

Return eligibility is determined after inspection of the returned product.

Refund Processing

Once an approved return has been received and inspected, eligible refunds are generally processed within:

10 business days

Where possible, refunds will be issued to the original payment method.

Any approved deductions, such as applicable restocking or return transportation charges, will be communicated clearly.

Please note that financial institutions and payment processors may require additional time before the refund appears in the customer’s account.

Damaged Products

Customers should inspect their container at the time of delivery whenever reasonably possible.

If visible damage is identified that appears inconsistent with the container’s advertised condition, customers should:

  • Inform the delivery driver when applicable
  • Take clear photographs
  • Note significant damage on available delivery documentation
  • Contact Container Supcon promptly

Normal cosmetic wear consistent with the advertised container grade is not considered delivery damage.

For example, used containers may reasonably show dents, surface rust, scratches, patches, or other cosmetic signs of previous use depending on their advertised condition.

Concealed Damage

If significant damage or an issue is discovered after delivery that was not reasonably visible during the initial inspection, please contact us within 48 hours of discovery.

Customers should provide:

  • Photographs
  • A description of the issue
  • Order information
  • Relevant delivery documentation where available

Customers should avoid modifying or repairing the affected area until the issue has been reviewed.

Incorrect Product

If you receive a container that materially differs from your confirmed order, please contact Container Supcon promptly.

We will review the order and may provide an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Correction
  • Partial refund
  • Full refund, where appropriate

The resolution will depend on the circumstances of the order.

Defective Products

If a container or related product is believed to have a material defect that was not disclosed before purchase, please contact us within 30 calendar days of delivery.

Customers may be asked to provide photographs, videos, or other reasonable documentation.

Depending on the circumstances, available resolutions may include repair coordination, replacement, exchange, or refund.

Order Cancellations

Before Dispatch

Orders canceled before shipment preparation or carrier dispatch may be eligible for a full or partial refund.

If special modifications, custom preparation, or other customer-requested work has already begun, applicable non-recoverable costs may be deducted where disclosed.

After Dispatch

Once an order has been dispatched for delivery, cancellation may no longer be possible.

If cancellation is requested after dispatch, the customer may be responsible for transportation, redirection, storage, or other carrier-related charges resulting from the cancellation.

We recommend contacting Container Supcon immediately if you need to cancel or modify an order.

Failed Delivery

Customers are responsible for providing accurate delivery information and ensuring appropriate site access.

Additional costs resulting from circumstances such as the following may be the customer’s responsibility:

  • Incorrect delivery information
  • Inaccessible delivery location
  • Insufficient truck access
  • Customer unavailability for a confirmed delivery
  • Unsafe or unsuitable site conditions
  • Last-minute delivery changes requested by the customer

Please review our Shipping Policy for complete delivery requirements.

Warranty Claims

Warranty-related issues may be subject to separate warranty terms depending on the product, condition, and applicable manufacturer or supplier coverage.

A warranty claim does not automatically require the product to be returned.

Where applicable, warranty-related concerns will be reviewed separately from standard customer-requested returns.

Customer Responsibilities

Customers are responsible for:

  • Reviewing product descriptions before ordering
  • Confirming container dimensions, condition, and specifications
  • Providing accurate delivery information
  • Preparing an appropriate delivery site
  • Inspecting the container upon delivery
  • Reporting material problems promptly
  • Avoiding unauthorized modifications while a return or damage claim is being reviewed

United States Sales and Returns

Container Supcon currently sells and delivers containers within the United States only.

We do not provide international returns, international freight forwarding, overseas transportation, or export shipping services.

Policy Updates

Container Supcon may update this Return & Refund Policy periodically to reflect operational, legal, payment, or delivery-related changes.

Any updated version will be posted on our website with a revised effective date.

Contact Us

If you have questions about a return, refund, cancellation, damaged product, or existing order, please contact Container Supcon using the contact information displayed on our website.

📍 Container Supcon
124 Tellico Port Rd, Vonore, TN 37885

📧 Email: admin@containersupcon.com

☎️ Phone: +1 (865) 336-0062

Business Hours: Business Hours: Monday–Friday: 8:00 AM – 5:00 PM

Saturday: 9:00 AM – 3:00 PM // (GMT-05:00) Eastern Standard Time

Final Clarification

This Return & Refund Policy is intended to provide customers with clear and reasonable expectations when purchasing freight-delivered shipping containers from Container Supcon.

Eligible return requests must generally be made within 30 calendar days of delivery, and approved refunds are typically processed within 10 business days after the returned product has been received and inspected.